Refund & Cancellation Policy

Every plan starts with a 14-day free trial. Nothing is charged during the trial. If you cancel before the trial ends, you are never billed.

You can cancel from Settings or from "Manage billing" at any time, with no cancellation fee. Your subscription stops renewing immediately and you keep full access until the end of the period you already paid for. After that date, paid features lock and your account returns to a view-only state.

Subscription fees, including partial months after a cancellation, are non-refundable and we do not prorate unused time. This applies to monthly renewals and to plan upgrades.

Exceptions we do honor: a duplicate charge, a charge you did not authorize, or a billing error on our side. Contact us and we will refund it in full.

Upgrades take effect right away and Stripe prorates the difference for the remainder of your current period. Downgrades take effect on your next billing date and are not refunded for the current period. If a smaller plan has fewer seats than you are using, remove team members first.

If a renewal payment fails, we retry it and keep your account active for a short grace period. If it is still unpaid after that, access to paid features is suspended until the balance clears.

Sales tax and VAT are calculated at checkout based on your location and shown before you pay. Tax already collected and remitted is refunded only when the underlying charge is refunded.

Email info@businesspulse.io from the address on your account with the invoice number and a short description. We reply within one business day.